Frequently Asked Questions
Everything you need to know about your Cannella shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I process a return or exchange?
You can return or exchange any unworn items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid return shipping label.
How can I find my perfect size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite similar garments for the most accurate fit.
What payment methods do you accept?
Cannella accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers and work exclusively with manufacturers who adhere to fair labor practices and environmental certifications.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your package directly through your Cannella account dashboard.