Returns & Exchanges
At Cannella, we strive to ensure you love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply ensure your pieces are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing